Thank you for choosing EpicTymes, LLC.

EpicTymes provides event planning, event coordination, event design and styling, décor and setup services, celebration and hotel-room setups, photo booth experiences, equipment and décor rentals, vendor coordination, delivery, installation, breakdown, and other event-related services.

These Terms & Conditions provide a general overview of our policies. Your signed EpicTymes Service Agreement, proposal, invoice, package details, and applicable addenda contain the complete terms for your individual event.

A non-refundable booking retainer is required to reserve your event date, time, and selected EpicTymes services.

The amount of the retainer may vary depending on the services, package, event size, custom items, rentals, or planning requirements selected.

Your event is not officially confirmed until EpicTymes receives:

• The required booking retainer
• Your signed Service Agreement

Certain services may require additional payments before EpicTymes purchases décor, rentals, personalized items, supplies, or third-party services.

The exact level of event planning or coordination provided by EpicTymes depends on the package and services purchased.

Services may include consultation, event design, timeline development, vendor coordination, décor planning, setup management, event-day coordination, and other services specifically listed in your proposal or Service Agreement.

Services that are not listed in your selected package, proposal, invoice, or Service Agreement are not automatically included.

The Client is responsible for providing accurate event information and making required selections, approvals, and decisions by the deadlines provided by EpicTymes.

Delays in Client approvals may affect product availability, pricing, design, setup, or our ability to complete certain services.

When included in your package, EpicTymes may assist with identifying, communicating with, or coordinating vendors.

Unless otherwise stated in writing, third-party vendors remain independent businesses and are responsible for their own products, services, employees, equipment, licensing, insurance, and performance.

Any vendor hired directly by the Client remains the Client's responsibility.

EpicTymes is not responsible for the acts, omissions, delays, cancellations, or performance of independent vendors outside our reasonable control.

Event design may include décor, backdrops, balloon décor, tablescape elements, signage, props, room styling, celebration setups, and other decorative services listed in your package.

Inspiration photographs, Pinterest images, social-media images, mood boards, and sample designs are used as creative inspiration unless an exact item or design is specifically guaranteed in writing.

Because of product availability, venue requirements, seasonal availability, and handmade design elements, reasonable substitutions may sometimes be necessary.

EpicTymes will make reasonable efforts to maintain the overall style, theme, color palette, function, and value of the approved design.

The Client is responsible for reviewing and approving names, dates, spelling, photographs, logos, wording, colors, quantities, and other personalized information before production.

Once approved or ordered, custom, personalized, perishable, or special-order items are non-refundable.

Changes requested after approval may result in additional charges and may not always be possible.

For hotel rooms, vacation rentals, private residences, and similar locations, the Client is responsible for obtaining permission for EpicTymes to enter and decorate the property.

The Client must provide accurate access instructions and ensure EpicTymes has sufficient time to complete the setup before the recipient or guests arrive.

EpicTymes is not responsible for delays caused by hotel check-in times, room changes, property restrictions, denied access, security procedures, parking, elevators, or other circumstances outside our reasonable control.

Rental items remain the property of EpicTymes unless specifically identified as items the Client is purchasing.

Rental equipment, décor, props, backdrops, stands, lighting, furniture, photo booth equipment, and other EpicTymes property may not be moved, removed, altered, dismantled, or used improperly without permission.

The Client may be responsible for repair, replacement, loss, theft, excessive cleaning, or damage caused by the Client, guests, venue, or other vendors.

The remaining balance is due 14 days before the scheduled event date, unless your written agreement provides another payment schedule.

Events booked within 14 days may require payment in full at the time of booking.

Failure to make required payments by the due date may result in cancellation of services and forfeiture of the booking retainer.

Additional services, rentals, décor, supplies, overtime, travel, delivery, or changes requested after booking may result in additional charges.

All cancellation or rescheduling requests must be submitted in writing to support@epictymes.com.

The booking retainer is non-refundable.

Cancellations made less than 14 days before the event may require payment of the full invoiced amount according to the signed Service Agreement.

Custom purchases, personalized products, special-order items, perishable goods, committed vendor expenses, and other costs already incurred are non-refundable.

We understand that plans can change.

Eligible bookings may be rescheduled instead of refunded.

The Client must reschedule the event within 12 months of the original event date.

All new dates are subject to EpicTymes availability.

If the requested date conflicts with another confirmed event, we will work with the Client to select a mutually available date.

Pricing, staffing, inventory, rentals, vendor costs, travel expenses, custom items, and service availability may change for the new date.

Previously incurred non-refundable expenses remain the responsibility of the Client.

Changes to the event date, venue, time, guest count, theme, colors, floor plan, services, décor, setup requirements, or event scope must be communicated to EpicTymes as soon as possible.

Changes may affect pricing and availability.

Major changes may require an updated proposal, invoice, or Service Agreement.

Additional services requested after booking are subject to availability and additional charges.

Your contracted service time begins at the scheduled start time shown on your agreement — not when your guests arrive.

Client, guest, venue, or vendor delays do not automatically extend your contracted service period.

Additional time may be available for an additional charge and is subject to staff, venue, vendor, and equipment availability.

The Client is responsible for confirming that the venue permits all contracted EpicTymes services, décor, equipment, installations, and vendors.

The Client must provide adequate access for delivery, decorating, setup, event services, and breakdown.

The Client is responsible for informing EpicTymes in advance about venue restrictions involving:

• Setup and breakdown times
• Loading and unloading
• Parking or valet
• Elevators or stairs
• Wall or ceiling attachments
• Candles or open flames
• Balloons or confetti
• Electrical equipment
• Outside vendors
• Insurance requirements
• Cleanup requirements
• Security or access procedures

Additional venue-related costs may be charged to the Client when applicable.

Selfie Station and 360° Photo Booth services generally require a minimum two-hour booking unless otherwise stated.

Unless EpicTymes approves another arrangement, the Client must provide approximately:

• 10' × 10' of clear setup space
• At least 8 feet of ceiling clearance
• A flat, clean, dry, stable surface
• A grounded 110V 3-prong electrical outlet within approximately 15 feet
• Safe access for setup and breakdown

EpicTymes may refuse or discontinue operation if conditions are unsafe for guests, staff, or equipment.

When internet connectivity is required for photo booth sharing, the Client is responsible for providing reliable venue Wi-Fi or internet access.

EpicTymes is not responsible for weak, slow, interrupted, unavailable, or failed Wi-Fi, internet, cellular, or venue network service.

No refund will be issued because of Wi-Fi or connectivity failure.

When technically available, AirDrop may still be used.

If connectivity prevents immediate delivery, EpicTymes will make reasonable efforts to provide available photos and/or videos to the Client by email, gallery, download link, or another electronic method within 72 hours following the event.

Outdoor event services, décor, rentals, and equipment require a safe and appropriate environment.

The Client is responsible for providing a flat, stable, dry location and adequate protection from rain, water, wind, extreme temperatures, and other unsafe conditions.

For outdoor events, we strongly recommend having an indoor or fully covered backup location.

EpicTymes may delay, relocate, discontinue, modify, or refuse a setup or service when weather conditions could endanger guests, staff, décor, rentals, or equipment.

Weather-related interruptions and circumstances outside EpicTymes' reasonable control do not qualify for a full refund.

When eligible and mutually available, rescheduling may be offered.

When food, beverages, catering coordination, or similar services are included, EpicTymes may work with third-party vendors.

Unless expressly agreed otherwise, the applicable caterer or food-service provider is responsible for food preparation, handling, ingredients, allergen information, licensing, and food safety.

Clients and guests are responsible for communicating dietary restrictions and allergies directly when appropriate.

The Client and venue are responsible for compliance with applicable alcohol laws and venue policies.

The Client is responsible for maintaining a reasonably safe environment for EpicTymes staff, contractors, equipment, and vendors.

EpicTymes reserves the right to stop service, discontinue an activity, or remove equipment when unsafe behavior, harassment, threats, intoxication, equipment misuse, severe weather, or another hazardous condition exists.

Service discontinued because of unsafe conditions caused by the Client or guests does not qualify for a refund.

Unless otherwise agreed in writing, EpicTymes may photograph or record our décor, setups, equipment, staff, and completed event work for portfolio, website, social-media, and promotional purposes.

We respect the privacy of our clients and guests.

Clients requiring:

• No guest photography or recording
• No EpicTymes staff photography
• No social-media posting
• No EpicTymes marketing photographs
• Confidential event details
• Confidential guest or VIP information
• Device-free areas
• NDA or additional confidentiality protections

should notify EpicTymes before the event.

These requirements may be documented through our Privacy, Confidentiality & Event Restrictions Addendum.

EpicTymes is not responsible for failure or delay caused by circumstances reasonably outside our control, including severe weather, natural disasters, venue closure, widespread utility failure, government restrictions, transportation disruptions, emergencies, or similar events.

When reasonably possible and eligible under the signed agreement, EpicTymes will work with the Client toward a mutually available rescheduled date rather than a full refund.

These website Terms & Conditions provide a general overview of EpicTymes policies.

Your signed EpicTymes Service Agreement, proposal, invoice, package description, and applicable addenda contain the complete terms governing your event.

If a website term conflicts with a specifically negotiated term contained in your signed event documents, the applicable signed event documents will control.

EpicTymes, LLC
Event Planning • Décor • Photo Booths • Rentals • Celebration Setups

support@epictymes.com
epictymes.com